To monitor theperformance of the assigned contractors in order to ensure that the contractorperforms in line with the agreed SLA and adheres to be’ah’squality, environment & sustainability, health & safety standards, andindustry best practices.
KEY ACCOUNTABILITIES AND RESPONSIBILITIES
· Monitor the deliveryof services by the assigned contractors to ensure compliance to the agreed SLAsand adherence to guidelines with respect to environment & sustainabilityand health & safety
· Conduct fieldinspections to ensure that the contracted levels of service are met in terms ofspecifications, timelines, and quality parameters
· Collecton-the-ground data to support the assessment of the performance of thecontractor
· Identify andreport issues, risks and service gaps in contract delivery to report to theOperations Manager
· Collects andmaintain all asset and inspection records in the specified formats
· Conductsroutine interactions with stakeholders (contractors, customers, municipalities,etc.) to ensure smooth functioning of MSW operations
· Manage andmaintain relationships with the contractors on a day to day basis and addressany questions/issues raised by the contractor
· Perform other responsibilities and tasks asdirected by Operations Manager and/or Regional Operations Manager in order tomeet departmental objectives